How to successfully implement BYOD – On Your Marks, Get Set, Go!


Ojas Rege
This post is the second in a series on industry insights gleaned from my conversation with MobileIron’s Ojas Rege, Vice President of Products and Marketing. In the first post we looked at the past of BYOD. Today we focus on the present and what it takes for a successful implementation of MDM.

 

On Your Marks

Planning is key to any successful project and MDM is no exception. Rege noted that beyond the requisite procedural checklist that needs to be compiled for implementation (certs, firewall configuration, etc) IT departments must consider the two following key areas:

  • Scalability
  • Policy

With traditional technology deployments, IT has been able to manage scale through a controlled roll-out of new platforms to select users. Rege explains that IT does not have the same luxury with BYOD. IT departments “have to plan for massive, fast growth,” Rege said, “they can’t incrementally add devices because user demand will necessitate otherwise.” He suggests planning right from the start what the processes to handle thousands of devices is going to be. He has personally seen the dramatic increase of devices that companies needs to be prepared for. “In most organizations adoption move s faster than IT can.” The message is clear; be prepared for mass adoption or you will become overwhelmed.

Besides scale, Rege views policy planning as imperative to success.  “Implementation is relatively easy,” it is determining the “security and privacy policies that are the biggest planning time commitment for enterprises” he stated. Organizations should plan on spending “several weeks” on developing these policies and strategies toward security and privacy. To assist in this process MobileIron offers guidance and education on best-practices as a free of charge service to their customers.

Key BYOD/MDM insight – IT has to be ready to blast out of the blocks or chance being left in the dust by size and standards.

Get Set

With so many MDM solutions currently available in the market, product evaluation will be a challenge for organizations. Rege thinks that organizations need to dig deeper than just getting rid of data from a lost phone; “Remote wipe is a commodity item and any platform worth its salt will have it,” he said.  Rege believes that strategic items are more important. This includes such features as the ability to set privacy policy, monitoring the right set of data on the device, certificate integration to manage identity, and access control for email. Rege recommends that companies should really be looking at MDM platforms that manage the complete lifecycle of applications, “The platform should be able to manage apps as an entire system,” he said.

Key BYOD/MDM insight – A good MDM platform should offer more than just water on race day, it should coach for the entire season.

GO!

Once an enterprise has settled on a platform, Rege recommends an evaluation period where the IT department can get a real sense for the full feature set. This will not only provide organizations the ability to determine if the platform will meet all their functional requirements but also provide a chance for IT to become comfortable with the solution ahead of time; thus helping avoid the stress of learning on-the-fly.

Rege stated that, given that organizations do the prep, implementation should be straight-forward and companies should “expect devices to be under management by the end of the first day using MobileIron.” Rege views the real challenge to success in the implementation of MDM to be shifting IT’s priority towards the end-users; “The IT department has to be absolutely focused on the user experience.” MobileIron views the user experience as a core tenet to a successful MDM deployment. If IT departments lock down useful features, require complex authentication, or have a lack of privacy then adoption challenges will be inevitable.  End-users will either abandon using the device or find loop-holes and go rouge. Rege noted that the successful implementations he has seen are “when the IT department has the mindset that is first focused on user experience.”

Key BYOD/MDM insight – Want to win the race? Then don’t forget BYOD is a team sport.

Next up: What does the future of IT and device management look like?

MobileIronMobileIron, founded in 2007, simplifies the chaos of workplace smart devices and mobile apps. These devices and apps are today’s employee business computing solution of choice. More than 1,400 firms use MobileIron’s mobile device management software to reduce cost, risk, and usability challenges that traditional mobile device management strategies fail to address.

Benjamin Robbins is one of the founders of AdminBridge – providing IT Administration from mobile devices. For more information visit http://adminbridge.com

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1 Comment

Filed under Management, Mobile

One response to “How to successfully implement BYOD – On Your Marks, Get Set, Go!

  1. Pingback: The Future of BYOD | remotelyMOBILE

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